Online Support ManualPlease use this manual to resolve any problems or questions you may have regarding your account before contacting our Tech Support Staff.Chapter One - Support Home Chapter Two - General Account Information Chapter Three - The Control Panel Chapter Four - FTP & Fetch Instructions Chapter Five - Telnet Access Chapter Six - POP 3 Email Settings Chapter Seven - Mail Manager & Mail Lists Chapter Eight - Microsoft FrontPage Chapter Nine - Anonymous FTP Chapter Ten - Site Statistics Chapter Eleven - Password Protected Directories Chapter Twelve - CGI-Bin, Formmail, SSI Chapter Thirteen - Secure Socket Layer (SSL) Chapter Fourteen - Changing Your Password Chapter Fifteen - PHP Chapter Sixteen - Policy, Guidelines, & Disclaimer Chapter Seventeen - Real Audio, Real Video Chapter Three - Control PanelThis chapter gives a brief description of the different options available in your Control Panel which is available at http://yourdomain.com/menu/. When you receive your IP address, you may also use http://IPaddress/menu/ until your domain name is ready. Note that not all of the features may be available to you. Feature availability is dependent upon which account type you have. Please refer to our Hosting Plans section where you can see which options are available for your specific hosting plan.Control Panel Entry Page Account Management AnonFTP Archive Manager Billing History Change Password Counters File Manager Formmail Help Mail Manager Mailing List Mime Types MS Frontpage MySQL Database Nameserver Network Trouble Shooter Newsletter PGP PGPMail Protect Directories Redirect URL Search Engine Shopping Cart Site Creation Tool Site Statistics SSH Telnet Control Panel Entry Page: When you enter the control panel, it is divided into three areas. The upper left hand corner shows your account status, disk quota, how much disk space you have utilized and how much is remaining in your plan. Back to the top Account Management: The Account Management Option will give you a detailed description of you Account Information. It includes your username, your package option, your activation date, contract length, etc. Back to the top AnonFTP: This Option sets up anonymous FTP to allow users to upload and download files to and from your site. Please refer to Chapter 9 of the Online Manual for more detailed information. Back to the top Archive Manager: The Archive Manager will allow the user to backup and compress their files. For example, if you have a number of files for which you wish to keep a backup, you can select all the files, then create a backup file that contains all of them in compressed format. Note that the compressed file will count against your disk quota. Back to the top Billing History: This Option will show this account's entire billing history. It will also display your current payment balance. Back to the top Change Password: This will allow the user to change their password. Note that this will change the ftp and Control Panel password, but *not* the email password. To change the email password, use the Mail Manager. Please refer to Chapter 14 of the Online Manual for more detailed information. Back to the top Counters: From this option, you can verify that the counter program is installed for your account. Also, you can find directions for setting up a counter on one of your pages. Finally, after the counter has been installed on your pages, you can set the value of the counter from here. Back to the top File Manager: The File Manager is a very powerful feature. It allows you to manipulate all the files in your web site. You are able to create, delete, and move your files. You can also upload files from your local PC to the server in File Manager. Plus, you can edit the HTML in any of your files from this option. Everything you need to manage your site can be found in this feature. Back to the top Formmail: Formmail allows you to use a form to receive email from your users. Directions for using Formmail can be found under this option. Please refer to Chapter 12 of the Online Manual for more detailed information. Back to the top Help: There are three options under the "Help" icon: Getting Started: The Getting Started Page is the one that you are currently in. It give a brief summary of all the features of the Control Panel. Back to the top Mail Manager: The Mail Manager is where you can manage all aspects of your email accounts. You can add, edit, and delete email accounts. You can also change the password on any of your email accounts. Plus, if you have Mailing Lists installed, you would go here to set them up. Finally, this is where you go if you wish to set up email aliases. Please refer to Chapter 7 of the Online Manual for more detailed information. Back to the top Mailing List: This Options allows you to install the Mailing List program. After it has been installed, you need to create and maintain your mailing lists with the Mail Manager. You can also remove the mailing list program after it has been installed if you do not wish to use it. Please refer to Chapter 7 of the Online Manual for more detailed inforamtion. Back to the top Mime Types: MIME Types allows you to set certain programs to be used for specific extensions. For example, all files that end in .ram would be set to use Real Player on the user's PC. Most users do not need to use this feature. Also, note that you cannot use this feature if you have Frontpage Extensions installed. You would need to use Frontpage itself to perform this function. Back to the top MS Frontpage: The MS Frontpage option allows you to install Frontpage extensions - which are necessary in order to use Frontpage with your site. You can also verify that they are installed, or remove them if you do not wish to use them anymore. Please refer to Chapter 8 of the Online Manual for more detailed instructions. Back to the top MySQL Database: MySQL is a database engine that you can use with your web site. This feature of the Control Panel will allow you to create a new MySQL database, and manage it. You will be able to add/edit/delete tables, fields, and values. You can also run queries on the database if you need to. We do not provide technical support in using MySQL outside of what is provided on your control panel. Please refer to MySQL's Web Site for complete tutorials and troubleshooting solutions and documentation. This is an excellent resource. Back to the top Nameserver: Using this feature, you can set up your own virtual Name Servers, which allows you to register your site using name servers with your own domain name. This feature is only available with our reseller account. Back to the top Network Trouble Shooter: The Network Trouble Shooter allows you to perform a traceroute from our server to your local PC. You may also trace from your web site on our server to any other location on the Internet. A traceroute shows the path that information travels over the Internet to go from one location to another. If you are experiencing slowness or problems when connecting to your web site, you can use this to see a snapshot of where the problem might be occuring. Back to the top Newsletter: This option will display the different issues of the Network-Servers company newsletter. This is where you will find information on any downtime and associated credit you will receive. This is where we will notify you of changes in policy, they will also be reflected on the NS websites. Just to see if you're paying attention -- Special offers are displayed here. Back to the top PGP: This option will allow you to set up your PGP key on the server. This allows you to use PGP in your scripts or with our PGPMail script. You must first have PGP installed on your local PC, and create a PGP key pair before uploading the key to the server. Back to the top PGPMail: PGPMail is simply the Formmail script, except that it encrypts the email via PGP before it is sent to the client. This option includes directions for using PGPMail. Note that you must upload your PGP key before you can use this script. Back to the top Protect Directories: Using this option, you can password-protect any directory you own. This will prevent users from viewing the contents of a directory unless they have permission. You can set any number of users using this feature. Note that you cannot use this feature if you have Frontpage Extensions installed. You would need to use Frontpage itself to perform this function. Please refer to Chapter 11 of the Online Manual for more detailed information. Back to the top Redirect URL: Redirect URL allows you to set up a redirection so that user that type in one URL will automatically be sent to another URL. Note that you cannot use this feature if you have Frontpage Extensions installed. You would need to use Frontpage itself to perform this function. Back to the top Search Engine: This feature will allow you to install and manage the WebGlimpse Search Engine on your site. This Search Engine will allow your users to perform searches on your web site. Back to the top Shopping Cart: The Shopping Cart feature installs or removes the AlaCart Shopping Cart program on your site. After it is installed, you are given directions for managing the Cart. Back to the top Site Creation Tool: This is a graphical web-based program that gives you the ability to set up your web site from scratch, without any knowledge of HTML, or the use of a program like MS FrontPage. After the site is created, you can make it your main domain's page, or you can have it be a subdirectory under your main domain. Our best advice would have to be; see the Web Masters Resources section of the manual to find an Editor, then learn proper programming techniques. This is the quickest way to success -- there are no shortcuts Back to the top Site Statistics: The Site Statistics feature gives you access to your site's web statistics, such as hits, transfers, etc. Back to the top SSH Telnet: If you need telnet access to our servers, it can only be done only using SSH. We have it set up to use RSA authentication. You will need to create a key using your PC's SSH software, then use this feature to upload the key to our servers. Once it is uploaded, you will be able to connect to our servers using SSH. More information is available in Chapter 5 of our Online Manual. Back to the top
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