Online Support ManualPlease use this manual to resolve any problems or questions you may have regarding your account before contacting our Tech Support Staff.Chapter One - Support Home Chapter Two - General Account Information Chapter Three - The Control Panel Chapter Four - FTP & Fetch Instructions Chapter Five - Telnet Access Chapter Six - POP 3 Email Settings Chapter Seven - Mail Manager & Mail Lists Chapter Eight - Microsoft FrontPage Chapter Nine - Anonymous FTP Chapter Ten - Site Statistics Chapter Eleven - Password Protected Directories Chapter Twelve - CGI-Bin, Formmail, SSI Chapter Thirteen - Secure Socket Layer (SSL) Chapter Fourteen - Changing Your Password Chapter Fifteen - PHP Chapter Sixteen - Policy, Guidelines, & Disclaimer Chapter Seventeen - Real Audio, Real Video Chapter Five - Telnet AccessTelnet is not currently available on rosserver.com machines, it has become the #1 security risk confronted by our industry. If you resell our service and are competent to use Telnet, to support your own customers, we will allow it only with SSH.This will require, a signed agreement, picture I.D., and a brief criminal records search. Telnet is not required to operate within the guidelines set forth by our account policies, many of the reasons to use telnet can now be accomplished from the Server Control Panel, Any other requests for service can be sent to the support department.
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